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ticketshop become a friend
Flagey, architect Joseph Diongre

Our sales conditions

  • Tickets for events must be presented on request in paper or electronic format. They will not be exchanged or refunded. 
  • The ticket holder attends the event to which the ticket gives access under his/her own responsibility. By purchasing the ticket, the holder waives all claims against the organiser for any damage whatsoever.
  • The purchase of a ticket does not entitle the holder to hold Flagey ASBL responsible in the event of any incident. No payment of damages can be claimed.
  • Furthermore, all extra-contractual liability as provided for in Book 6 of the New Civil Code is explicitly excluded, both on the part of the organiser and on the part of any person collaborating directly or indirectly with the organiser.
  • All the personal data stored in our files comply with the provisions of the law of 30/07/2018 on the protection of individuals with regard to the processing of personal data, and with European regulation 2016/679.
  • Any fraudulent alteration of the ticket purchased by the holder may result in legal action against the holder.
  • Shows and concerts at Flagey start at the exact time stated on the tickets.
  • Any tickets not paid for within eight working days will be cancelled. There is no right of withdrawal after payment.
  • Events may be subject to change for reasons beyond the control of Flagey ASBL. Organisers reserve the right to change the date, time and place of an event and/or to adapt the content of the programme. As far as possible, those who have purchased tickets will be informed in advance. However, Flagey ASBL advises you to check the website for any changes on the day of the event. In case of changes, tickets will not be refunded or exchanged.
  • No latecomers will be admitted to the venue after the start of the event. No compensation can be claimed for not being able to participate in the event, either totally or partially.

  • In order to guarantee the smooth running of the performances and to ensure a respectful and safe environment for everyone, each spectator undertakes, by purchasing or using a ticket, to behave respectfully towards other spectators, the organisation's staff and the artists. Any behaviour that is inappropriate, insulting, violent or likely to offend public decency or public order is strictly forbidden. In the event of a violation of these rules, Flagey reserves the right, at its own discretion, to immediately exclude the spectator concerned from the performance venue, without the possibility of reimbursement or compensation, and to ban the spectator concerned from future performances. Flagey also reserves the right to cancel or refuse to sell any future tickets or tickets already purchased by the spectator for future performances, without refund or compensation. By attending the performance, each spectator unreservedly accepts these conditions.

version 07/02/2025